Express delivery with DHL
6-12 calendar days
* If you live in an area which is eligible for Express shipment, this option will show during checkout. Complete your order before 7:00pm from Mon - Sat. and before 13:30pm on Sunday for delivery on the next working day. This service is not always available.
Where is my order?
Visit your order details page to track the status of a recent order. If it hasn’t been shipped yet, we are doing everything to send your order asap. If you’ve received your shipping email with a DHL track and trace number, please use the tracking link within the email to get the latest information regarding your delivery.
It could be possible you receive multiple packages for your order and each package has its own tracking email and link.
Pre-orders and Back-in-Stock items:
Please note: For articles that are temporarily out of stock, but could be pre-ordered, different delivery times apply. You can find more info here or check the estimated shipping date in your order overview page.
Not home at the time of the delivery?
You can be in charge of your delivery by using the tracking link contained within the shipping email from DHL. You could try to redirect your package to your neighbour, a collection point near you or reschedule the delivery date.
TRACK YOUR ORDER STATUS
Check the status of your order via the Order page.
TRACK YOUR DELIVERY STATUS
Track your parcel by following the link in your Shipment Confirmation email. This will be sent to you as soon as your parcel is shipped.
You can find your order number in your order history or in the email we sent you to confirm the order.
In case of any delays, you will receive the most accurate expected delivery date in your Shipment Confirmation email, as well as from our order tracker once your parcel is shipped.
- get delivered tomorrow. Most carriers come back the following day trying it another time. Discover the next delivery attempt online with your track and trace number. Or contact the carrier to schedule a new delivery date and time.
- be waiting for you at a collection point nearby. If so, you’ll find a notification card on your doormat. Make sure you bring an ID-card along with your notification card when you want to pick it up. Your package will be kept there for 7 days before it will be sent back.
Here are a few possible causes:
- The product(s) you ordered are out of stock.
- You live in a remote area, and we cannot deliver there.
I haven't received my order
We always aim to deliver your order within our standard delivery times. However, sometimes unexpected factors can cause delays in the delivery.
Quick tips:
Double-check the delivery times for the type of product you ordered. If you have a personalized item, delivery takes 1-2 business days longer.
